Refund Policy

Scope

This policy applies to commissioned trade marketing and sales enablement work from Cloudstackpoint Trade Marketing—such as sell sheet systems, retail display kits, field sales playbooks, launch packs, distributor briefing kits, and promo mechanics toolkits. This site does not sell physical product inventory or offer online checkout.

Eligibility

Refunds are considered for fees you have paid toward an agreed project when the conditions below are met. Informational prices on the website are not invoices.

Timeframe

Refund requests should be sent in writing to hello@cloudstackpoint.digital within 14 days of the event that triggers the request (for example, cancellation before kickoff, or a documented delivery failure against the agreed scope).

Full refunds

A full refund of fees paid is available if you cancel in writing before we begin substantive work (research, layout, copy drafting, or production planning) and before any deposit has been applied to third-party costs we have already committed with your approval.

Partial refunds

If work has started, we may issue a partial refund equal to fees paid minus the value of completed stages (discovery, concepts, revisions used, print-ready files delivered) as stated in the project confirmation. Completed stages are non-refundable.

Non-refundable items

• Deposits applied to approved print samples, prototype fixtures, or courier costs once ordered.
• Purchased materials (paper stock samples, demo fixture parts, licensed photography) bought with your written approval.
• Work already delivered and accepted in writing (including signed-off final files).
• Rush premiums after rush production has begun.

Cancellation

You may cancel a project by email. If cancellation occurs after kickoff, fees for completed and in-progress stages remain due. We will stop further work within two business days of written cancellation.

Rescheduling

You may request to reschedule milestones once without penalty if you give at least five business days’ notice. Later or repeated rescheduling may require a revised timeline and fee adjustment for extended studio hold time.

Deposits

Projects typically require a deposit before work starts. Deposits are credited to the final fee. Unused deposit balance is refundable only under the full or partial refund rules above.

No-shows and delayed feedback

If scheduled review calls are missed without notice, or feedback stalls beyond the response window in your confirmation, we may pause the project. Time already spent remains billable; extended pauses may forfeit timeline guarantees without automatic refund.

Work already started

Draft layouts, copy frameworks, and kit structures produced after kickoff count as started work. These stages are charged even if you later change direction, unless we failed to follow the agreed brief.

Exceptions

If we cannot deliver the agreed materials for reasons within our control, you may choose a revised delivery date or a refund of fees for undelivered stages. Force majeure events may delay timelines without creating automatic refund rights beyond unused prepaid stages.

Refund process and method

Email hello@cloudstackpoint.digital with your project reference, reason, and payment details used. We confirm eligibility within five business days. Approved refunds are returned via the original payment method where possible within 10–15 business days after approval.

Processing time

Bank or provider processing may add time beyond our transfer date. We will notify you when the refund has been initiated.

Contact

Refund and cancellation requests: hello@cloudstackpoint.digital, +66 (02) 3328021, Suan Luang, Bangkok, 10250, Thailand.